What Browser Should Facebook Buy?

The other day there was an interesting article on Cnet.com entitled “Why Facebook Needs to Build a Browser”. The main idea of the article is that Google's Chrome browser would soon over take other browsers, including Microsoft's Internet Explorer. Since Google's overall strategy is to send people to their products to get as much ad revenue as possible, once Chrome becomes dominant all social network users will be sent to Google's very own Google Plus social network. Google has already begun building Google Plus buttons and connections into all of their products. It's only a matter of time before it becomes a built-in feature in Chrome. This mean that Facebook would need to build a browser.

The problem is Facebook should build a browser or buy one? At the current rate of Chrome market share growth, Facebook would need to move quickly, so building a browser from scratch is out of the question. Their best bet is to purchase an existing browser and adapt it to their needs. But which one? It would have to be one of the current top four browsers.

Facebook could made a deal with Microsoft to create a fork of Internet Explorer, but I don't like that idea for two reasons. First, I doubt Microsoft would appreciate losing control of their property. Second, IE is very slow and it's extension system stinks.

I doubt they could use Apple's Safari because of Apple's strict proprietary rules.

That leaves Firefox or Opera. I doubt they would use Firefox because there would be an uproar in the open source community.

Opera is the best bet for Facebook. Among other things, Opera has its own social network for its users and an email system. It would be easy for Facebook to fold these services into their current line up of features. Once again, Opera is the best bet.

One thing that Facebook should keep in mind when they create their browser is to make sure they are not too obtrusive. They need to take a look at MSN Explorer and AOL Explorer and then do the opposite. The problem with these browsers is that they force their products on the users. Subtle is better. Less is more.

Monkey See, Monkey Do: A Game of Technological Follow the Leader

Since its founding in 2004, Mozilla released new versions of Firefox infrequently, often waiting until a list of features and UI (user interface) updates were completed. Bug fixes and security updates were released as needed between major updates.

Recently, that all changed. Firefox started to lose market share to Google's Chrome browser. Google has followed a policy of rapid version release to catchup with other browsers. They have done so and in fact many people predict that they will even surpass Microsoft's Internet Explorer very soon.

In an effort to stop their market loss or even to recapture lost ground, Firefox decided that their only option was to adopt the rapid release strategy. Within a year, they went from version 5 to version 12 (which was released today). This is a very stupid move in my opinion.

This is stupid for two major reasons: it hurts developers and destroys the mystery.

When a company released a new version every six weeks or so, it's hard for extension developers to keep up. Because of the rapid release, several of the extensions I use are disabled because they are not compatible with the newest version. Some of the better extensions are written by hobbyists who don't always have the time to write the two or three lines of code need to update the extension. And when they do. The get it updated a new version of Firefox is released. What a pain!

My favorite part about the early versions of Firefox was waiting expectantly to get the new versions to see what the new features were like. Between the first 3 or 4 versions, there were major interface changes. Each version had a different look and feel. Not so with the new versions, there is nothing to really differentiate them for each other.

In the end, there is really nothing that Mozilla can do to stop Chrome from taking their market share. Google has the biggest advertisement system in the world. Eventually they will convert the whole world to Chrome. It is inevitable.

Thoughts on Amazon's New Kindle Fire Tablet

A couple of weeks ago, Amazon took the wrapping of its new and much discussed tablet. The new Amazon Kindle Fire tablet has been called an iPad-killer by some, but I have my doubts. Granted I have not actually used it yet (it will not be shipped until November 15), but I've read enough to form my own conclusions.

Operating System

One of my biggest concerns is the operating system. Amazon took the Android operating system and created their own version or fork. This creates two problems for me. One, Amazon's fork is not based on the latest version of Android (3.2.1). (Android 4.0 has just been released.) Instead, the fork is based on version 2.3. This seems to indicate to me that the Fire will not have all of the latest features you can with other Android based tablets. It almost seems that Amazon is handicapping itself before it even enters the ring.

The second concern that I have about the operating system is the apps store. Unlike other Android tablets, which use the official Android Market to purchase apps, to get apps for the Fire you have to go to the Amazon Appstore. There are not as many apps available in the Appstore than the Market and I did not see any apps written by Google. This makes me wonder if apps for the Fire need to be written differently than regular Android apps.

Browser

When Amazon modified the operating system, they also included their own web browser, which they call Silk. While it is based on Webkit, like the regular Android browser, it works like Opera Mini. When you request a page with the Silk browsers, it divides the work between the tablet and Amazon's servers. This means that besides your ISP knowing what you surf, Amazon knows (for their ad database). From what I read, even the government has questions about the security ramifications. Thankfully, it sounds like you can turn this feature off and render everything on the tablet.

Hardware

I don't know too much about the CPU in the Fire, so I won't comment on it (except that it is made by Texas Instrument, a company that is known for its calculators). There are a couple of things that bother me about the hardware configuration. There's no camera and no microphone. For me, this is a deal breaker. Every mobile device available has a camera and a microphone. The lack of both just makes it stand out from the pack, but not in a good way. Also, the Fire's screen is 7 inches, while most of the others are several inches larger. The one thing 

Final Thoughts

Amazon is making an effort to make a splash in the tablet market. With a price that is $100 less that the iPad, they will do just that. (Interestingly, Apple received a couple sample of a 7 inch "iPad mini". So far this is just a rumor. The late Steve Jobs said that 10 inches was the minimum size, but you never know. If the market demands it, they will probably make it.) To me, it almost seems like the Fire is more  of a beta, than a finished project. It may seem like a great deal for some, but I'd wait for the next version and hope they get around to adding a microphone and camera. Time will tell.

Video Games Companies Look for a Bigger Piece of the Pie

    Gamespot reported back in September that the 9th Circuit Court of Appeals made a decisions that could hurt many video game owner and retailers. 
    The article stated:

    The court overturned a May 2008 decision by the US District Court for the Western District of Washington in the case of Vernor v. Autodesk. The original decision stated that Washington resident Timothy Vernor was within his rights to sell a sealed copy of Autodesk's AutoCAD design software he got at a garage sale on eBay.
    Though the copy of the software was sealed, Autodesk's EULA--which was not visible externally on the retail box--said that the software is only licensed to purchasers, not actually sold. It also said that the license cannot be transferred, so after purchase, the software had to be destroyed if not used.

   The article goes on to say:

    Tech blog Ars Technica pointed out that the EULAs used by Electronic Arts and many other publishers have similar language in their games. "This software is licensed to you, not sold," reads EA's EULA. "Access to the software requires software registration with the serial code enclosed with the software. Software registration is limited to one EA Account per serial code and is non-transferable."
   The EA EULA is for a PC game, which typically requires acceptance of such terms to play. However, comparable wording can also be found in console game manuals, such as that of Take-Two Interactive's recent hit Red Dead Redemption.
    "THIS SOFTWARE IS LICENSED, NOT SOLD," reads the license agreement on Red Dead Redemption. (Capital letters in original.) "You agree not to: (a) Commercially exploit the software; (b) Distribute, lease, sell, rent or otherwise transfer the software, or any copies of the software, without the express consent of the licensor." (Emphasis added.)

Fourth Circle of Hell - Greed from Dante's Inferno

    This decision will put a big crimp in the used video game business.  Selling used video games is a several billion dollar a year industry.  The video game companies have always been unhappy about this loss in revenue.  After all why pay $50 for a new game when you can wait and buy the same game for $20 used?  This is just a move for video games companies who are making money hand over fist as it is.  (For example, the latest installment of the Halo series, Halo: Reach, made $200 million on launch day.)  These people don’t need the money.  They are basically squeezing out retailers that sell used games, like GameStop.  Even Best Buy and Target jumped on the used game bandwagon by giving in-store credit for bringing in used games.  I won't be buying video games anytime soon.  I want the freedom to sell my property.  After all, there are many free games and flash games to fulfill my gaming needs.

Disqus and WordPress: A Tragedy

If you have spent any amount of time on the internet, especially if you have a blog, you have probably heard of WordPress.  WordPress is one of the top blogging sites.  WordPress has two arms.  WordPress.com hosts blogs and WordPress.org offered blog architecture software.
Now, I’d like to introduce you to the second member of our tragedy: Disqus.  Disqus is an online service that offers a centralized place for controlling blog  and website commenting.  It’s a one stop shopping for modifying and approving comments from many different blogs.  All you have to do is register your blog or website and insert some code.
The tragedy is that I found out that even though you can insert Disqus into almost any blog or website, you cannot insert it into you blog if it is hosted on WordPress.com.  (If your blog is self-hosted and running WordPress, you can imbed Disqus.)  I soon realized that WordPress does not support any add-ons.  This is disappointing for me because I like to add to the functionality of my blog with add-ons.
If you are like me and you would like WordPress.com to support Disqus, you can join my Facebook group here: http://www.facebook.com/?ref=logo#!/group.php?gid=124927537525907&ref=ts.  I would like WordPress.com to add the ability to install add-ons and I hope they hear my plea and fix it.

Does Open Source Security Make Sense?

    I have been thinking about open source software lately, especially security software, and I thought I would share my thoughts with you.

    First of all, let’s define what open source means.  Open source is the idea in technology, especially software, that says everyone should be able to see the source material used to create it.  This means that if a program is written and distributed as open source, anyone can get a hold of the source code that makes it run.  The idea behind this is that people can take this freely available source material and either build upon it to create their own program or merely improve the existing program.

    Okay, now let’s take a look at what open source means for your computer’s security, primarily anti-virus.  If the source code for an anti-virus program is available, it would be child’s play for a dedicated virus creator, who wants to create havoc, to acquire that code and use it to discover and exploit weaknesses in it.  To me, the whole idea seems seem akin to building a wall around your castle to protect you from an outside enemy and then posting the blueprints for that selfsame wall, complete with all the secret passages and weak points marked, where any invader can easily access them.

    I think the majority of people would and do agree with me on this.  Why?  Because almost all of the anti-virus programs on the market are close source, meaning only the company that created it has access to the code that makes it run.  Think about it.  The top anti-virus companies, Norton, McAfee, Panda, Trends Micro and Avira, all keep the source code for their programs under wraps, probably because they understand the risks.

      In fact, there are very few open source.  One of the best known is  ClamAV.  However, I’m not sure how long this will continue.  It appears that a company called Sourcefire has acquired the trademarks and copyrights to ClamAV, so that may change too.

    In closing, don’t trust the security of your computer to a company who posts the blueprint of your castle for all to see.  You might just get bit.

    Please feel free to comment.

Tutorial: Creating and Burning an Image File

    Creating an image file is the best way to copy and backup discs.  (I am talking about discs that you have legal right to copy.")  Here is a quick run through of how to create and burn an image file.

    The first thing you need to do is download a good disc burning software.  The best I know of it call ImgBurn.  You can find and download it here: http://www.imgburn.com/.

    Once you have downloaded and installed ImgBurn, open up the program either from the Start Menu or Desktop.  Once it comes up, it will look a little intimidating for a first timer, but after using it a little while you will get a handle on it.

 

    To start creating an image file, put the disc to be copied in you computer and click “Create image file from disc”.

 

    Once the new screen comes up, check the contents of the “Destination” section to make sure the image file will go where you want it.  (Ideally, you should put it on your C drive in a file names “image files.")  Be sure to check and make sure that you have enough space on your C drive to do this.  The size of the image file is on the right under “size”.

 

    Once you have made sure that you have enough space, click large button on the lower left of the top window.  The copy process will now start.

 

    When it is finished, it will play a tune to let you know.

 

    Now to burn the image file to a disc.  Click “OK”.  Now click “Mode” and select “Ez-Mode Picker”.  This will return you to the main screen.

 

    Now click “Write image to disc”.

 

    In the new window, select the image file by click the file under the “Source” section.

 

    Select and open the image.  Insert the appropriate disc (CD or DVD) and click the button in the lower left of the top screen.  (Make sure that “Verify” has been selected under “Destination”.  This will ensure that you copy is correct."  If it ejects that disc and pulls it back in, don’t worry.  It is verifying the disc.)

    Congratulations!  You have finished burning the disc.  To create another, click “OK”  and click the burn button again after putting in a new disc or you can set how many disc you want to make.

    If you have any questions, please leave a comment below.

Safari Now Has Extensions!!!

    Yesterday at Apple’s annual Worldwide Developers Conference, Steve Jobs made several announcements, among them was Safari 5.  While this seems small to most in comparison to the release of the iPhone 4G and other stuff, it is a big deal because it heralds a feature that Safari has been lacking and lagging behind the rest of the browsers.  The big new feature is extensions.  You can download the new version of Safari for Windows here.

    Here is how to activate the extensions feature.  After you have downloaded and installed Safari, click on the gear button on the top far right and click Preferences.  Once the dialog box comes up, click the Advanced tab.  Select the “Show Develop menu in menu bar” checkbox.

    Close the Preference dialog box.  Click the page picture next to the gear.  For the menu click “Develop” and then “Enable Extensions”.

     You now have extensions available.  To see the extensions installed, go back to the preferences dialog box and there will be a tab for “Extensions”.  (The reason that the example shows an extension installed and yours probably does not is because I install it.)

        This extension feature is new and experimental, like I said, so Apple does not have a list of available extensions.  However, you can find a few here.  There are not many available because it is so new.  Let me know in the comments if how know of any other place that has extensions for Safari.  Have fun exploring.

Tech Support Problems – cont.

While I have problems trying to teach people how to use technology, these are stories that I have collected from the internet and have nothing to do with me.

Story 1

One day a friend of mine called me up to tell me he was thinking of buying a computer. This guy is particularly sensitive to criticism and not to exactly in the upper eschelon of the IQ range, and personally I don't think he should own a programmable VCR much less a computer, but he's a good guy, so I said "good for you." The following conversation ensued:

• Him: "Well I have a couple questions though, that I thought I should ask you, cause you know about those things, right?"
• Me: "Yeah, ok, what do you want to know?"
• Him: "Well...what one should I buy?"
• Me: "What do you want to do with it mostly? Play games, word processsing (blah blah blah)...?"

Twenty minutes later....

• Him: "Well, I think probably I should get a real fast one, you know, cause I want it to go fast so I don't have to wait for the Internet."

I proceed to explain, SLOWLY, about the difference between megahertz and modem speed, which takes another twenty minutes.

• Him: "So how much is this going to cost me anyway?"
• Me: "It all depends on what you want. Some stuff costs more.

(Now, let me say here that at the very begining of all this I had stated that neither a monitor nor a printer would come with a computer itself, unless you went for a package deal. He was, at this point saying that he wanted to spend about $500 and that everything had to be from the same manufacturer. This was when the 550 P3 had just come out, so prices were still higher than $500 for any system you could go buy in a Circuit City, which he said he HAD to do.)

• Him: "Well, you know, I just want the basic stuff, a monitor, and a printer and a scanner, and maybe a camera, plus the stuff to make cards and print photos and all that, and the stuff to take care of paying my bills, and online."
• Me: "Ok, well, you need to get a system first, then think about the extras. You really need to learn the basics first. A computer with a monitor and a printer is probably going to be a minimum of $800 to $1000, if you really want them all to be from the same company."
• Him: "REALLY?! Well, ok, but I probably will need two printers, so it'll be more then, huh?"
• Me: "What?"
• Him: "Yeah, you can do that, right, hook up two of the same printer to one computer?"
• Me: "Well...NO, you can't."
• Him: "But I'll need to do that!"
• Me: "No, really, you won't. Why do you think that?"
• Him: "Ok, wait, I know, what about two computers? Can you do that? Can you hook two computers together?"
• Me: "But...why? No."
• Him: "But I am going to NEED that! You can't do that for me?!"
• Me: "Ok, ya know what, what the hell are you talking about?!? No one ever NEEDS to do what you are talking about doing so why do you think you need to do this?!?"
• Him: "Well, when I go to print out that manuscript I'm going to write, it'll probably be like 800 pages or so, so how am I ever going to get one printer to print that much, and one computer probably can't even hold that much in one thing right?"

Inside I was going ballistic at this point, and it did boil over, especially since there is NO WAY there is 800 pages worth of anything in this guy's head, but I explained that (a) one computer can in fact "hold" that much and a whole lot more, and (b) one printer (unless it is a huge Xerox or other office type industrial machine) CAN'T hold that much paper in one shot.

I hope that none of you nice tech support people never EVER get a call from this guy, because I guarantee you it will be the worst call you ever get in your life. You guys may all have to get together and dedicate a page to him, posting only his calls, just to vent your anger. He is the cupholder guy, the NOSMOKE.EXE guy, the guy who insists he "hasn't changed anything" when he really edited his AUTOEXEC.BAT and CONFIG.SYS to include lines like "and don't say I'm bad and an invalid," and the guy who has everything plugged in but nothing where it is supposed to be plugged in. He WILL have his powerstrip plugged into itself and will insist that it is NOT. May the force be with you all; you'll need it.

Story 2

• Tech Support: "I need you to boot the computer."
• Customer: (THUMP! Pause.) "No, that didn't help."

Story 3

Giving instructions on how to use Microsoft Word 7:

• Me: "Type in a few words, or a test sentence."
• Secretary: (skeptically) "With what?"
• Me: "The keyboard."
• Secretary: "The what?!?"
• Me: "Keyboard. The jobbie in front of you with the keys on it."
• Secretary: "Oh. That."
• Me: "Yeah, it works like a typewriter."
• Secretary: "I don't understand. (types a few words) "Oh! Hey! It works just like my typewriter!"
• Me: "Uh-huh..."

Story 4

A teenage lad and his mother called in to our shop and approached me. The mother announced her son needed a virus killer for his computer. The Atari ST had been out a year or two, and Amiga computers were rapidly gaining popularity at the time, and both machines had viruses being passed around on floppy disks. So we asked the son which of those computers he had. He muttered to his mother again, and she announced her son had an Amstrad 464 -- which only had a built-in cassette deck and no floppy drive whatsoever. After we explained that it was the more modern computers which had floppy disk drives that got viruses, the mother calmly stated that the virus had been on his friend's new ST computer and that her son and his friend had played a few games on it. The virus had passed from the friend's computer directly to her son, and thence, later that evening, from her son to his aforementioned Amstrad 464!

Boggling, but still polite, we patiently explained that although computer viruses existed, they could not be "caught" by human beings and passed on to other computers by physical contact. The word "virus" was, we told her, slang that referred to hostile code that replicated itself when a disk was inserted into a computer, not an actual biological virus. Her son's computer probably had just gone faulty and needed a repair. Smiling smugly, and after informing us her son knew about computers (and that we didn't), they left the store to search for more computer-savvy tech support.

I Hate Tape Drives

Recently a tape drive broke down.  I realized one thing: I hate tape drives.  I’m not saying this to be funny, I officially hate tape drives.  They are harder than hell to get working.  It it hard to find drivers for, especially for Windows NT 4.0.  We go through these things like crazy.  The darn things keep breaking down because there are so many moving parts. 

I am looking forward to the day that computer hardware does not have any moving parts.  This means that they will last longer and will not have to be replaced as often.  But until then, we have to suffer through … tapes drives.

Computer Horror Stories – Part 1

Story 1

I used to be a technician on the U.S.S. Ranger, an aircraft carrier, just before the Gulf War. A new commanding officer had just come on board, and, in preparation for our excursion out to Iraq, he ordered that we go through all our spaces and ensure that everything was secured in place, so that if we hit rough seas, or hit something explosive, there wouldn't be debris flying everywhere. Fairly standard routine.

About two days later, the Ranger's marine detachment called my shop and said, "Our computer is broken." So I head down to the detachment office to take a look. These PCs were the old Zenith Z-248 desktop models, secured with four zillion screws and weighing in at what seemed like half a ton. Our marines had taken the order to secure things pretty seriously, because they had done it with two half inch lag bolts. They had drilled straight through the case, the mother board, the bottom of the case, and the desk it was sitting on, to drop the lag bolts in place.

They couldn't figure out what was wrong, but they knew that it wasn't going anywhere.

Story 2

Fact: Boston Computer Museum sells chocolate bars shaped like floppy disks.

Fact: Three year old kids see daddy boot his computer using a floppy to play games.

Fact: Computers are warm inside...even some quite expensive computers.

I don't want to talk about it.

Story 3

I worked at a photo lab in New Mexico. Part of my job was outputing digital files to a film recorder. Everyone there was friendly, except for one woman who never seemed to like me. After a few months I asked my boss about it. He told me that before I got there, they had tried to train her to do the digital output. They even paid for her to go to a class to learn about computers. She was the only student in the class who managed to get a floppy stuck in the drive upside down and backwards. The teacher had to disassemble the machine to get the disk out. She told him she had to pound it with the heal of her hand to get the disk to go in. After that, the photo lab decided she probably wasn't the one for that position. She always resented the fact that I had 'her' job.

Story 4

• Tech Support: "Hello, tech support, may I help you?"
• Customer: (in a thick Russian accent) "Yes. Monitor is working fine but has sparks and smoke flying out back. Is ok?"
• Tech Support: (blink)

Story 5

• Customer: "There are smoke and flames coming from my computer."
• Tech Support: "Uh, hang up, unplug the computer from the wall, and call the local fire department."
• Customer: "That's not the problem. I need to know how to do a backup. Fastest possible method."

Stupid Tech Support Calls – Part 2

Story 1

An man purchased a laptop from me. He called about a week later and said that it would no longer boot up. He brought it in, and I discovered that sixteen nicely drilled holes were in the bottom of the case. I asked him about it, and he said the machine was too hot sitting on his lap, so he had drilled these "air holes."

"Could that be the problem?" he asked.

Story 2

One day a customer called complaining that he just received his computer, but it won't turn on. When he first pushed the power button, the screen flashed and then everything died.

I couldn't do much over the phone, so I went to the customer's office. It was plugged in, everything was hooked up ok, but, sure enough, it refused to turn on. I decided to take it back and promised to deliver a new one as soon as possible. But when I went to pick it up, I couldn't.

Fearful of thieves, the man had fired some 24 inch bolts straight through the box, through the hard drive, motherboard, everything, locking it to his desk.

"Oh," he said, "I thought it was just the TV part that was important. Will my warranty cover this?"

Story 3

• Customer: "I need a new modem."
• Tech Support: "What's wrong with your current modem?"
• Customer: "The Internet light is not on."
• Tech Support: "Did you reset your modem recently?"
• Customer: "Yes I did, but what does it have to do with it?"
• Tech Support: "Well, resetting the modem wipes out your configuration profile, so we just need to reconfigure it."
• Customer: "Did you not hear me? The modem is broken, and I demand a replacement now!"
• Tech Support: "The modem is not broken. If you are willing to, we can configure it in about 2 minutes."
• Customer: "I want a new modem!"
• Tech Support: "We can't replace modems over a simple reconfiguration issue. All we have to do--"

CRASH.

• Customer: "Now it's broke! Replace the thing already!"
• Tech Support: "Ok sir, we cannot replace a modem that you destroyed, and your modem is past warranty, so you'll have to buy a new one anyway."
• Customer: "!*#$(*@#%!@&#$&*(!@#*$!@*^!@#$@" (Click.)

Story 4

While I was at college (back in the days of Archimedes computers), I often helped to teach new users the ropes while the teacher concentrated elsewhere. This one sweet girl was very new, and I didn't mind that she had no concept of the mouse, the screen, and whatnot -- she soon got good enough that I could leave her to do some task and help someone else. Pretty soon, however, she was tugging on my chair, and when I went to see what was going on, she said, "My bracelet is stuck in there."

Eh?

It was wedged into the floppy disk slot. Why? Apparently, the bracelet was annoying her when she typed, so she took it off. She found a small slot on the computer with a happy little door on it and just went ahead and shoved it in. Tech support had to rescue it by taking the thing apart.

Story 5

A customer had bought a computer from us about a year ago and a Voodoo 3 card just yesterday. He took it home and tried to install it but couldn't, so he brought them both in this morning. He ranted and raved, etc. He had reboxed the Voodoo 3, expecting a replacement, so we took the computer and the Voodoo 3 in the back and told him we would fit it for free. When we opened the box for the Voodoo 3, it was in a terrible state. The bit of metal that attaches the card to the case was taken off, and a wee heatsink had been scraped off the chip with a screwdriver. I reglued the sink and reattached the backplate. So we opened the machine, and tried to fit the card. Ack. Card is AGP, computer has exactly zero AGP slots. So we went back to the front.

• Me: "Sir, your computer has no AGP slots, and this is an AGP video card."
• Customer: "Yeah, but the card fit perfectly into the little white slot."
• Me: "Which white slot?"
• Guy: "There's five of them -- little white ones. There's a spare one."
• Me: "The PCI slot? Uhh...it shouldn't...let me check."

Sure enough, if you remove the heatsink and backplate, turn the card around, and really hammer it into the only free PCI slot, it will just fit snugly next to the hard disk.

We explained that the AGP card was completely destroyed and he had voided the warranty on it by hacking away at it with a screwdriver. The usual mad customer vs. techie exchange ensued, but he eventually backed down and bought the PCI version instead...and got us to fit it.

Stupid Tech Supports Calls – Part 1

The following is just a few of the stupid tech support stories that I have found around the web.  There are a lot of them, all funny.  Enjoy!

Story 1

The place I work for charges about $100/issue for tech support.

• Tech Support: "So what can I do for you?"
• Customer: "I'm trying to run Live Update with Norton, and it came up to a screen with a list of updates, and it says 'Next.' What do I do?"
• Tech Support: "Did you hit 'Next'?"
• Customer: "Oh, it's working now."
• Tech Support: "Anything else I can do for you?"
• Customer: "No, that's it, thanks."

Story 2

• User: "I've just unplugged my monitor from the wall in order to clean it without getting shocked. How do I plug it back in?"

I had about ten different responses flash through my mind, but as this guy was fairly high up on the food chain of management, I had to control myself. I said, "Align the pins with the hole, and push it into the socket." Satisfied, the user hung up.

Story 3

• Customer: "I installed Windows 98 on my computer, and it doesn't work."
• Tech Support: "Ok, what happens when you turn on your computer?"
• Customer: "Boy, are you listening? I said it doesn't work."
• Tech Support: "Well, what happens when you TRY to turn it on?"
• Customer: "Look, I'm not a computer person. Talk regular English, not this computer talk, ok?"
• Tech Support: "Ok, let's assume your computer is turned off, and you just sat down in front of it, and want to use it. What do you do?"
• Customer: "Don't talk like I'm stupid, boy. I turn it on."
• Tech Support: "And then what happens?"
• Customer: "What do you mean?"
• Tech Support: "Does anything appear on your monitor? I mean, the TV part."
• Customer: "The same thing I saw last time I tried."
• Tech Support: "And that is what?"
• Customer: "Are you sure you know what you're doing?"
• Tech Support: "Yes, sir. What is on your screen?"
• Customer: "A bunch of little pictures."
• Tech Support: "Ok, in the upper left corner, do you see 'My Computer'."
• Customer: "No, all I see is that little red circle thing with the chunk out of it."
• Tech Support: "You mean an apple?"
• Customer: "I guess it kind of looks like an apple."

Then it took me fifteen minutes to convince him that he had a Mac. Even after showing him "About this Macintosh." I spent another fifteen minutes trying to convince him that Windows 98 wouldn't work on his Mac. He said it should work because Windows 98 is for PCs, and he had a PowerPC. I think he's still trying to get it to read that CD, because I never could convince him.

Story 4

A member of getacoder.com posted and asked for someone to write an operating system for him. It had to have all the features of Windows XP Professional. In return, he would be willing to pay $20 to $100.

The listing:

I need someone to program me a new OS (Operasting System) that looks different than Ms Windows XP etc. but has the same style. It does not need to run on a mac but all the other PCs. It's supposed to have a stylish look with clear edges etc. And ITS NOT SUPPOSED TO BE JUST A REDESIGNED WINDOWS as I'm going to sell that operating system later on. These are some important points :

It should have ALL THE FEATURES that Windows Xp Professional has. ALL the files that run on Windows XP ust also run on the BlueOrb OS. It must have a very user-friendly interface (like MS WINDOWS XP) When it gets Installed, the user needs to insert a serial number. It HAS to be HACKER SAFE! It must be quick and good looking.

Here's the listing on getacoder.com.

Kumo (Live) Search’s Homepage to be

A couple of days ago, I talked to you about Kumo, Microsoft’s rebranding of Live Search.  Here is a picture of what the homepage will potentially look like.  Cosmetically, it looks the same as Live Search, but I’m not going to make the mistake of criticizing it and regretting it later.  We only see the face, what is underneath is more important.  We will just have to wait and see, but I’m hoping for a Google-Killer.

Hackers Zeros in on Apple

For many years, Windows has been the target for the majority of the hacker community.  Because of this many alternative operating systems claimed that they were safer than Windows.  The truth of the matter is that there are just too few people using alternative operating systems to make it worth it for hackers.

Look at it this way.  About 90% of people who use computers use some version of Microsoft Windows.  Apple’s Mac OS has 9.61% of the operating system.  The other less than 2% is split among the many versions of Unix and Linux.  Why would a hacker waste his time breaking into an operating system that .5% of people use?  It’s more logical to do something that would cause the most amount of damage and open the most number of computers to pillage.

That said, hackers are either getting tired of Windows or the security is getting better because Apple has been coming under more attacks in recently.  There have been several bugs that targeted Mac OS.  In recent news, it has been announced that Apple’s browser, Safari, is vulnerable.

The annual hacker contest Pwn2Own is almost here.  Charlie Miller, last year’s winner, said that Apple’s Safari would be “easy pickings”.  He predicted that 4 people would be able to crack the browser.  This does not bode well for Apple, especially in light of their recent release of Safari 4 beta.  This is also bad news for Windows people who use Safari.  It will give hackers a back-door into Windows.

My advice: Apple should stop boasting about the performance and features of both their operating system and browser.  Instead they should hire some of these hackers to help them tighten up security in their products.

Microsoft Advertisement from India – Part 1

I know that this is the first blog post I have written in a long time. Sorry about that. College work tends to get hectic, but now that I have Windows Live Writer I can put up posts faster and will get more up.

Microsoft has spend quite a few dollars (or rupees) advertising in India. Why not?! They have the business of almost all of the developed world, why not aim for developing countries. This will be the first in a series of Microsoft ads from India that I will post. Enjoy.

Chrome vs. Everyone Else: The Long Haul

Google has a history of taking products that we have taken for granted and making them better. The latest example is Google's take on the browser, Chrome. With this new development, all the other browsers are going to have start praying.

First, lets take a history trip back to the beginning of the original browser wars. Netscape Navigator was the big browser. Microsoft released their Internet Explorer to compete with it. Before too long Internet Explorer was bundled with Microsoft Windows. Microsoft gained over 90% market share and Netscape faded into obscurity.

Out of the ashes of Netscape rose Firefox with the hope of challenging Microsoft's dominance. In a small way, they have been successful. Today Firefox controls about 20% of the market. However, Firefox is not bundled with any Windows based computers as far as I know. For most people, Internet Explorer come default on their computer and they don't use anything else.

Google may mix things up and change the way things are usually done. Not to long ago, it was announced that Google was making a deal with computer companies to get Chrome bundled as the default browser. This will probably take some money on Google's part, but they have enough do it. This would seriously threaten Internet Explorer's dominance.

Firefox also has reasons to fear Google. In 2008, Mozilla, creators of Firefox, reported income of $75 million. $66 million of that came from Google. Imagine what will happen when Google stops investing in Mozilla. This will cause Mozilla to fold up and die.

It looks as though Mozilla realizes what's going on. Recently, they made an announcement. The Russian localization of Firefox is switching from Google to a Russian search engine named Yandex. They say this search engine to better designed for Russian needs, but I think there is more to it than that.

Only time will tell, but I predict that Google will shut down Firefox and another browser war will erupt, this time between Microsoft and Google. I'm betting that Google, the younger company will win out.

VLC Christmas Suprise

I recently downloaded the newest version of the open-source multi-media player VLC. I was watching the Great Raid last night and I noticed something interesting. VLC's icon, the yellow road work cone, has a Santa hat in it. I had not noticed before. I think that it must have been built into the code for Christmas.

Merry Christmas!

YouTube gives Hulu a runs for its money

Today, YouTube has done something that has previously been unthinkable.  They started offering full-length TV episodes.  (Don't worry.  This is official CBS content, not pirated.)

For a long time now, Google has been trying to make a profit off of YouTube.  They have been also facing legal problems from Viacom because of the pirated content that has become prevalent on YouTube.

And they have done it.  Today, Google started a test run by offering a limited number of full TV episodes from Star Trek, Beverly Hills 90210, and MacGyver.  

Once you open the page, it looks like an ordinary YouTube video page, until you select the "Theater view" tab above the video.  Then the picture widens and looks strangely like Hulu with dark strips on either side to make the video easier to see.

As with Hulu, ads are dispersed throughout.  In many ways, it almost looks like a copy of Hulu taken one step better.

Overall, this is a big step for Google and TV on the web.  TV has been slowing coming to the web and now that Google giving a hand, things will start to move faster.  In the future, I expect to see GoogleTV.

Digsby pulls ahead

As people spend more time on the web, they acquire new friends. The problem is that those friends are not connected by a single network. There are those who have MSN accounts, others use Yahoo, maybe some are limited to ICQ or Facebook. As a general rule, in order to communicate, you need to be part of each different system. At least, that used to be the case.

Recently, there have been some moves to unite the systems. Yahoo and MSN users can talk to each others. There have also been several attempts to write an open source program to connect. I have tried several of those programs and best one that I have seen so far is Digsby.

Digsby is a multiprotocol instant messaging application. It can connect to AIM, MSN, Yahoo, ICQ, Google Talk, Jabber, and Facebook Chat Accounts. Manage multiple conversations with tabbed conversation windows. You can drag tabs out into their own windows for important conversations. Rename contacts with an alias so you don't have to remember buddy names like 'giantsfan123'.

Digsby also helps with your email accounts. You can manage your Hotmail, Gmail, Yahoo Mail, AOL/AIM Mail, IMAP, and POP accounts right from digsby. You can get popup notifications when new email arrives. It will also show a list of recently received emails.

The main problems that I have with Digsby is that it loads an icon into the system tray for every system that you are connected to beside the Digsby icon. Another thing is that Digsby is still in beta, but they are publishing quite often.

If you have friends on many different systems, try Digsby. It has the widest amount of compatabillity and works the best of its competiors.

Download here...